Who we are
Our website address is: https://delivery2door.com
Privacy Policy
Delivery-to-Door(D2D)
Effective Date: March 25, 2026
1. Introduction
Delivery-to-Door(D2D) respects your privacy and is committed to protecting the personal information you share with us when using our freight forwarding services, website, and mobile applications (collectively referred to as the “Service”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using the Service, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information.
Personal Information
Information that identifies you directly, including:
- Full name
- Email address
- Telephone number
- Physical address
- Government-issued identification (if required for shipment collection)
- Account login credentials
Shipment Information
To provide freight forwarding services we collect information related to shipments including:
- Sender and recipient names
- Delivery addresses
- Shipment contents (declared)
- Package dimensions and weight
- Tracking numbers
- Customs declarations
Payment Information
If payments are made through the app or website, we may collect:
- Payment transaction details
- Billing address
- Payment method information (processed through third-party payment providers)
We do not store full credit card details on our systems.
Device and Usage Information
When you use our app we may collect:
- Device type and operating system
- IP address
- App usage activity
- Log files
- Crash reports and performance data
Location Information
With your permission, the app may collect location data to assist with:
- Package pickup coordination
- Delivery verification
- Service optimization
You may disable location access through your device settings.
3. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Process and manage shipments
- Provide shipment tracking
- Communicate service updates
- Provide customer support
- Process payments and billing
- Improve our services and app performance
- Prevent fraud and unauthorized use
- Comply with legal and regulatory requirements
4. Sharing of Information
We may share your information with trusted third parties only when necessary, including:
Logistics Partners
Shipping carriers, customs brokers, and delivery agents involved in transporting your packages.
Payment Processors
Third-party payment providers used to process transactions securely.
Technology Service Providers
Cloud hosting providers, analytics platforms, and other technical service providers that support our operations.
Legal Compliance
We may disclose information when required by law, court order, or government authority.
We do not sell or rent your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure encrypted connections (HTTPS)
- Access controls
- Secure data storage
- Regular security monitoring
While we strive to protect your information, no system can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain shipment records
- Comply with legal and accounting requirements
- Resolve disputes
When information is no longer required, it is securely deleted or anonymized.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
8. Third-Party Services
Our app may integrate with third-party services such as payment processors, messaging providers, or analytics services.
These services have their own privacy policies governing the use of your information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated policy will be posted in the app and on our website with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Delivery-to-Door(D2D)
91 Oronoque & Laluni Streets, Queenstown, Georgetown
mail@delivery2door.com
(592) 615-5628